A multinational technology company is recruiting a Professional Services Engineer to join their technical support team in Ho Chi Minh city. The job is to lead the system pre and post installation, to perform go-live support as well as customer support service.

Responsibilities:

  • Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
  • Carry out installation in according to procedure and process
  • Troubleshoot problems / errors encountered during installation
  • Record all problems or errors that were encountered, including its resolution, where appropriate.
  • Record new customer requests as part of project handover documentation
  • Conduct user training
  • Performs Go-live support during system go live period
  • Submit all documents upon completion of installation
  • Conduct project handover to the support team in accordance with procedure
  • Perform post-installation audit when required
  • Perform other professional services duties and level 2 Support as and when required
  • Perform Preventive Maintenance as and when required

Requirements:

  • A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.
  • With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
  • Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
  • Knowledgeable of computer network 
  • Able to work outsides office hours occasionally
  • Must be able and willing to travel for project implementation
  • Experience in hotel industry would be an advantage
  • Good command of English. Competence in other languages would be an advantage

If you would like to apply for the job or find out more, please contact Hieu Nguyen at TECHSPACES on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0935 372 372