ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting, maintaining and administration of Avaya industry leading communications products.

The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s communication issues.

ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.