A Singapore technology company is hiring a Technical Support Engineer to base either in Hanoi or HCM city. You will join the team to provide world-class technical support to large enterprise clients. To succeed in this job, you will need strong experience of IT system engineering(DC infrastructure, networking, servers, storage...), and good command of English skills.
Job responsibilities:
- Perform and control day-to-day supports on systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms and/or customization to maintenance and upgrade projects.
- Resolve moderately complex problem management issues by investigating and devising solutions for systems/operations.
- May include installations, set-ups, and error message, on line transactions, system/application status, testing solutions, and operational procedures in accordance with the service level agreement.
- Interact with network services, systems engineering in order to restore availability of services and/or identify root cause of complex problems.
- Review complex problem situations and identify preventive measures / improvements to processes, procedures or tools and implement these as required.
Job requirements:
- University graduated in IT major.
- Strong experience in system engineering
- Have deep knowledge competance and experience delivery support services for IT, DC equipment.
- Have handons experience with servers, storages and networking device for HPE, Dell, IBM, Cisco...
- Have experience working with foreign expert for remote supporting
- Have a strong responsibity, ready for 24/7 supporting
- Have good connection with customer, partner, support organization of IT, IP vendor
If you would like to apply for the job or find out more, please contact Hieu Nguyen at TECHSPACES on